Complaint by
rawtani on September 10, 2010, 12:10 am in Public Transportation and Taxi
My name is Kapil Rawtani, I am a resident of Malviya Nagar.Today (07 Sep' 2010) at 1440 hours approx. I bought a token of Rs.12 from AIIMS to Malviya Nagar from window number 2 from left side,and board a metro from AIIMS station, instead of Rs.12 your ticket executive gave me a token of Rs.10 which was valid from AIIMS to Hauz Khas,and after reaching Malviya Nagar at 1450 hours approx. I paid Rs.50 as fine and Rs.2 as fare difference due to negligence of your ticketing executive at AIIMS station.
I feel you should recruit educated staff at all the metro stations because of just a little negligence of your ticketing executive at AIIMS I argued with the gaurd and customer care executive at Malviya Nagar station and I paid fine even if I had not commited any offence.
Delhi metro is the public transport and thousand of passenger are travelling daily,so you should recruit some efficient and educated staff,so that Delhi metro passengers have safe and joyful journey and they do not have to face Embarrassment like me just because your staff is illiterate.
I hope you will look into the matter and do the needful.
Details of fine paid at Malviya Nagar station.
Equipment Number :- 31
Operator :- 10974
Receipt Number :- 6108
Transaction Number :- 151
Thanks & regards
Kapil Rawtani
E-mail :- kapil@southalltravel.com
I also faced a similar situation. I bought two tickets from Gurgaon HUDA City Center to Azadpur and paid INR 60 as the price for two tickets (Rs. 58 as fare charge and Rs 2 extra as there was no change with the ticket executive.
However, the lady at counter no. 3 gave me a ticket for less amount (Rs. 27 each) and because of this I had to pay a fine for 104 (Rs. 50 each for two tickets and Rs. 2 each to cover under pricing)
Even after paying more than full amount for the ticket, I was sold ticket for less amount and I had to face serious inconvenience at the station.
I registered my complaint at the Azadpur station and paid the fine and told clearly I will be taking this matter to the highest of the levels. I received a call in three days informing that they have suspended three people found of indulging in these false practices.
I hope they did what they told me over the phone. I will do a check at the station and will take further actions if nothing has been done so far on my complaint.
REGISTER
365 Views 
plz increase the metro timeing as far as 3 hour.