1. I had taken Car Insurance (for my Zen Car- TN 45 L 9487) from “The New India Assurance†through my Maruti Insurance Agency “Sai Service†at Mumbai in Feb 2010.
2. I had made a payment of Rs 1742 (One thousand seven hundred and forty two only) vide HDFC cheque number 384626 dated 8 Feb 10. I received the Policy papers signed by Sai Services by post after 3 days. The policy number was 4********.
3. One year later in 2011, when I wanted to renew my insurance policy, I called up “Sai services†. They told me that my car is not under insurance as the cheque payment had not realized in feb 2010. I was told to apply for a fresh insurance thereby foregoing all the No Claim Bonous (NCB).
4. When I investigated with the insurance company, I was told that my cheque (number 384626) was dishonored because it was “outdatedâ€. It was very unfortunate that I was not intimated either by the insurance company (New India Assurance) or by Sai service or by HDFC bank stating that my cheque has been dishonored. Had they intimated me about the problem with my cheque, I could have taken corrective action immediately to renew the insurance. For the last one year, I had been under the impression that my car is insured.
5. I am grieved on the following aspect:
a. I have been driving the car for the last 1 year without any insurance. Fortunately, there had been no requirement to claim insurance. The value of this loss is equal to the value of the car, which is Rs 76,755 (as per insurance papers).
b. When I take a new insurance now, I lose the complete No Claim Bonous (NCB) for this year and the subsequent years also. I had accumulated upto 65 % NCB. This would amount to approximately Rs 5,000 or more, if I buy a new car.
c. As per the new insurance policy, NCB accumulation can be only upto 50 %. As I presently have 65 % NCB, I am at a loss of 15 %.
6. I wish to take up the case against my HDFC bank, “Maruti Insurance agency M/s Sai service†and “New India assurance†for not intimating me about my cheque not getting cleared and for harassing me and causing financial loss to me.
Dear customer,
We regret the inconvenience caused and would be glad to assist you. We would require a few additional details to look into your complaint. We request you to write to talktous@hdfcbank.com with your account and cheque details and reference number TTU000330313062011. We will respond once we receive this information.
Regards, Customer Assistance, HDFC Bank
An email communication has been sent to HDFC Bank Limited on June 11, 2011, 12:33 pm
Dear Mr. Venkat, Radhika & Poonam.
How long would you take to give Titanium card it is almost a month past on this issue – Either you say yes/ No – but be transparent & specific on dealing with customers.–
I think I am just wasting my time and calling you every alternate day . This would be my last mail and in future would never disturb you people
This a bad experience with HDFC Bank – I know you will not mind by loosing a customer , but on other way sometime small opinion can make huge impact.