Ezeego One Travel and Tours - Ezeego1 :- Amount not refunded after cancellation

Hello

I am posting this complaint as i am unable to get refund from Ezeego1 after my Ticket cancellation and due to which i have
to pay extra unrefunded amount to my credit card bill.
i understand there can be some delay in these type of processing but more than 1 month delay is disgusting even after having
complaint to the customer care and getting mail from Ezeego1 that the amount will be refunded in 1 week.

My Ezeego1 reference number for the ticket is EZR-2011-811778/A and it was booked on 19th of November. Then it was cancelled on 25th of Nov and i got mail from Ezeego1 about the confirmation of cancellation and the message that the amount will be refunded back in maximum 1 week. But after that it has been more than 1 month and the amount is not refunded back yet and du e to which now i have to pay my credit card bill including that amount which should have been refunded earlier.

I am a regular member of Ezeego1 from last 4-5 years and i was not expecting that response from them.

regards
Tipur Madan
9911191629