Airtel Digital TV - Error Code: 2

Complaint by bhupendra007 on September 5, 2010, 2:26 pm in Satellite and Cable TV

Customer ID: 3001030319
First complaint num: 3736835 on 30 Augest

I have Airtel DTH connection (Big mistake!). Most of the time it does not work and following message is displayed on TV screen:

"Inserted view card is not an Airtel view card or it may not be inserted properly. Please insert a valid viewing card correctly again.
Error Code: 2"

Even after several complains, they do not resolve the issue till now. Worst part is that, they mark and complain as resolved without taking any action on this.

I am also suffering from service problem mentioned above and from past 10 days my tv is dumb because of your worst service

I am tired of complaining and still there is no resolution.

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Complainant's Goal: Escalate the issue to get it resolved permanently

Complainant's Target: Airtel Digital TV

Complaint Location: India › Uttar Pradesh › Aligarh

Complaint URL: http://www.icomplaints.in/error-code-2-04575.html

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4.

Sat, 11 Dec 2010 - Business Reply from - Airtel_presence (Airtel Digital TV)

Dear Customer (bhupendra007 ),

I would like to inform you that your concern listed 5 Sep. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards,
Rakesh Ranga
Airtel Customer Service Team

3.

Wed, 13 Oct 2010 Giridhar holla

I support this complaint.

2.

Mon, 27 Sep 2010 - Business Reply from - Airtel Presence (Airtel Digital TV)

Dear Customer,

This is to inform you that your concern listed 5 Sep. 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Vinay Chugh
Airtel Customer Service Team

1.

Tue, 14 Sep 2010 - Business Reply from - airtel_presence (Airtel Digital TV)

Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

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