Novasoft e commerce viral in - delivery of wrong product and no response given to replace
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Complaint by: RAJ KUMAR on February 13, 2018, 12:02 pm in Mobile and Cell Phones

I have been placed on-line order to 'viral deal web site, on 18/01/2018 as product as mentioned below for supply of 'refurbished redmi note4 lucky by chance sale worth rs 2, 749/-. Accordingly above firm has received my one line payment and order generated vide viraldeal - order [protected] on 18/01/2018.
2. Above firm has delivered the product to my home address through courier. vide no [43934742611] on 06/02/2018.
3. On opening of product i found that wrong product has been sent to me, product available one-maxfone brand mobile and onemobile charger' maxfone is a key pad mobile looking just like a toys whereas i have been placed order for redmi note 4 mobile.
4. Company vide their invoice no dated 18/01/2018 which generated by m/s G. L. Electronic gst no 10bmtpk2597j2zl received with product.vide order id 128031000253885
5. I have mailed 03 times to firm on 08/02/18, 09/02/2018 and 13/02/2018 through my personal email id: for replacement of wrong delivered product but above firm not response my request.

6. I request to you kindly take necessary action against above firm for blacklisting for sailing of wrong product and cheating with public and not response request of customer. Further arrange for replacement my product or may be refunded my payment.

Kindly bear with me. Thanking you sir

Your faithfully. Mr. Raj kumar, ph no [protected]/[protected], email: zubyraj0

Details of bill as under :-

Jan 18
To me
Thank you for your interest in viraldeal products. Your order has been received and will be processed shortly.

Order details
Order id: [protected]
Date added: 18/01/2018
Payment method: pay with hdfc
Shipping method: shipping cost email:
Mobile: [protected]
Ip address:,
Epayment received
colour preferred
Payment address shipping address
Raj kumar
Bihar urban infrastructure development corporation
c.m. secretariate 4kg Desh ratna marga patna-800001
email- ph no. 8544402069 (protected)

Product model quantity price total
Refurbished redmi note 4 luck by chance sale! F1red_4 1 rs.2, 599 rs.2, 599
Sub-total: rs.2, 599
Shipping cost: rs.150
Total: rs.2, 749
Please reply to this email if you have any questions.

delivery of wrong product and no response given to replace

Complainant's Goal: fraud company banned
Complaint Location: IndiaBiharPatna

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Recent Comments
Wed, 21 Mar 2018  MANIKANT NAGAICH


Tue, 13 Feb 2018  Anand Sharma

I also a victim of same viraldeal by GL electronic patna