Springwel - Complaint against Springwel Mattress and Customer Support

Hi,



I am writing this to inform you of our mistake of buying Springwel Mattress again as our first matress turned out to be good. There are 2 complaints :



1. We bought a Springwel Softech Mattress last year and from first week, we have been feeling quite uncomfortable. Since we have a same mattress before which we bought 3 years ago, we decided to go for Springwel again. However, the experience was not the same this time. We complained to HomeSaaz howevere dealers don’t bother about Brands. Mr. Lamba from Home Saaz, Lajpat Nagar told us to wait and he will inform the Company for a check. Even after 10 days, we are still for someone from company to approach us. This mattress has become very uncomfortable and soft and it is difficult to sleep.

2. Customer support people don’t listen to anyone and hang up on phone calls which is a far more serious issue.



I would request you to arrange for a Springwel representative to visit our house at D-233 Anand Vihar, Delhi 110092 and check on this mattress. You can reach me at 9650076622.