popular vehicles and services - cheating by popular vehicles and services
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Complaint by: shibu on September 4, 2012, 9:09 pm in Cars Parts and Vehicles

MYSELF SHIBU S NAIR.I PURCHASED RITZ VDI FROM POPULAR VEHICLES AND SERVICES,MAMANGALAM,ERNAKULAM ,COCHIN ON 11/07/2012.I DID FIRST SERVICE AT POPULAR SERVICE CENTRE,ELAMAKKARA ON 16/7/12 (1100 KMS).NEXT DAY WHEN I WAS GOING TO TAKE CAR FROM MY SHED I SAW LESS AIR ON RIGHT FRONT TYRE.I FILLED AIR AND GONE FOR WORK.NEXT DAY AGAIN I SAW LESS AIR ON THE SAME TYRE,THEN I CHECKED IN NEARBY TYRE SHOP.THEY TOLD THAT PUNCTURE IS THERE AT THE EDGE AND IT IS VERY DIFFICULT TO FIND SINCE IT IS FROM INNER SIDE EDGE.SINCE IT IS ONLY 1100 KMS THEY TOLD TO GO TO SERVICE CENTRE .SO I WENT THERE.ONE EXECUTIVE(MR JITHIN) CAME AND TOLD THAT THEY WILL SEND THE TYRE TO APPOLLO PEOPLE AND WILL GIVE THE NEW TYRE IN 3 DAYS.SINCE I WAS NOT CARRYING SERVICE BOOK I WENT HOME ,TOOK SERVICE BOOK ND GIVEN TO HIM.AFTER 4 DAYS NO REPLY FROM HIM,SO I CALLED HIM,THEN HE IS TELLING THAT APPOLLO PEOPLE HAS REJECTED.I TOLD HIM THAT I HAD NOTHING TO DO WITH APPOOLLO PEOPLE,I PURCHASED FROM POPULAR ,SO I WANT A SOLUTION FROM YOU.THEN HE TOLD THAT HE WILL SEND FOR GOOD WILL ND COME BACK TO ME IN 3 DAYS.AGAIN AFTER 5 DAYS I CALLED HIM,HE TOLD ME THAT I HAVE TO PAY 50%.THEN I CALLED MARUTI TOOL FREE NO:.THEY GAVE ONE MR RAKESH NAGAR NO:.I TOLD HIM THE WHOLE STORY.HE ALSO DID NOTHING.THEN ON 20/08/12 I GOT A CALL FROM MR JITHIN .HE TOLD ME THAT NEW TYRE HAS COME.SINCE I WAS AT BANGALORE I TOLD HIM THAT I WIIL COME TO COCHIN ON SUNDAY.AFTER REACHING COCHIN,I WENT TO POPULAR SERVICE CENTRE ON 27/08/12.MR JITHIN CAME AND TOLD ME THAT I HAVE TO PAY 25%.THEN I ASKED HIM WHY U DIDNOT TOLD ME OVER PHONE.HE REPLIED THAT HE WENT ON LEAVE AFTER THAT AND FORGOT TO TELL ME.THEN I MET CUSTOMER CARE MANAGER,HE TOLD ME THAT POPULAR PEOPLE TOLD THAT THE SAME TYRE CAN BE USED WITH SOME GOOD PATCHES ND WILL GET THE SAME LIFE.AND THEY SUGGESTED ONE SHOP ALSO.SO I WENT THERE,SHOP PEOPLE TOLD THAT IT CANT BE REPAIRED SINCE THE PUNCTURE IS ON EDGE.I CALLED MR JITHIN FROM THERE,BUT HE DIDNOT PICK THE PHONE.THEN I PUT ONE TUBE INSIDE THE TYRE AS SUGGESTED BY THE SHOP PEOPLE AND SPEND 500 RS.WHY POPULAR PEOPLE CHEATED ME

SHIBU S NAIR
PH:09895934483

Complainant's Goal: should not cheat anybody in future
Complainant's Target: popular vehicles and services
Complaint Location: IndiaKeralaErnakulam

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