Indian Railways - Cheating by IRCTC and indian railways

I am regular customer of irctc and I have complaint against service given during last week. Pl. fin the following points.

1) I had booked tickets from Surat to Nadiad on 30th April,2011 with PNR: 8255396497 for 19109 -Gujarat queen.
2) At the time of booking status was WL-1 and WL-2 . After chart preparation (on 29th april -around 21:00 night) I had called 139 , from landline number 0261-2745100… It replied me coach No: FC1 and birth “0” for both the passengers. As coach no was coming but birth showing “00” I was confused and re checked three times (even once, by my wife Ms. Tejal dave -who was to travel with me) .
3) Finally, as birth nos. were not available (according to 139) services, I did not travel by the same train.
4) After .returning I had written a mail at care and I was directed to etickets@irctc.co.in..
5) To my surprised I found mail stating that my tickets were confirmed and birth nos.”B”. And, hence I am advised to file TDR as per rule.
6) Now, if I file TDR I will get only 50% refund. While, as per reply received from 139 online inquiry I was not allotted birth (it replied “zero”) .

Sir/mam, I frequently book tickets with irctc (you may verify it with my irctc account named "tejuadave") and also miger amount Rs. 350/- is not going to trouble me , but as a matter of right I request you to look at and ratify the error occurred.

I hope you will definitely look at and reply me as soon as possible.

(Note:
1) i firmly believe that for machine generated or railway errors customers should not be penalised and hence I have still not filed TDR yet..ask you to refund full amount to my acount...
2) My all communications (arond 7 times in last three days) i am forwarding to you as reference...
I am still awaiting that what is the cause of error? did voice generated system read "0" in staed of "B" and what birth"B" stands for?

lastly, i am given 25%of refund.. do they think us beggers? why customers should suffer for machine generated errors?
pl. guide...