India Plaza - Careless attitude of Branded On line Shopping companies Customer Care department

During Rakhi Festive season I book one Rakhi for my wife's brother (In Ranchi) and one for one daughter's cousin (Lucknow) in India.
Fortunately Lucknow Rakhi delivered in time but Ranchi Rakhi is till date not delivered. I register a ticket in india plaza but their customer care staff replying for other rakhi which is delivered and closed the ticket without any issue.
I register another call on 09/09/2010 but till date no reply. Here is the details.

Ticket Date : 9/9/2010 11:31:55 PM
Ticket Number : CNT23315790391980
Status :Open : This query is still open and is expected to close by 10/09/2010
Query:
this is really really wonderful stuff from your store..My purchased rakhi is not yet delivered and no sorry or no reply or no refund from ur side..I think I should complaint about this type of carelessness..u don't have any care for any sentiments. I asked about my order no.IN0408100609 and your support person replied for different order and closed the ticket..please find the all the previous communications as below:::--

Ticket Date ? 8/9/2010 9:03:35 PM
Ticket Number ? CNT21035196780327
My query - Hi please let me know when you are delivering my order no. IN0408100609.
This has to be shipped by 6th Aug 2010 but not yet delivered. Kindly confirm.
Reply From Customer Care Agent ID : Omprakash
Dear Sir,

We deeply regret for the inconvenience caused.
The said order will be shipped by 16-Aug-10.
Please feel free to write back to us, if you need any further clarifications.

Thank you
Om Prakash
Ticket Date ?8/20/2010 9:24:16 PM
Ticket Number ?CNT21241690384457
My query
Hello Mr. OM Prakash
This is really amazing , i booked the order on 4th aug and till date no delivery. Why & Where is my rakhi? why the same has not been delivered yet?
Can you please update me. For you information please not down the mobile number of Mr. Abhishek Prasad who is a receiver. Please call him and tell him when ur going to deliver the rakhi. The Mobile no. is 9709086018, also update me the status after delivery.

Neeraj
Reply From Customer Care Agent ID : Onyx
Dear Sir / Mam,
We deeply regret for the inconvenience caused.
The said order # IN0708100253 has been shipped and delivered on 17-Aug-10 wide AWB # 6155676715 which is trackable on http://www.aramex.com
Please feel free to write back to us, if you need any further clarifications.
Thank you
Om Prakash
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Trail Comments Details
Date TicketNo Comments Comment By
8/24/2010 6:26:12 PM CNT21241690384457 I don't think you guys are serious. This Rakhi is not yet delivered and today is raksha bandhan..WHYYYYYYYYYYYYYYYYYYYYYYY ???????? Neeraj Anand