Dear Bretheren,
Kindly view 15th April Indian Express and The Hindu (Both Chennai edition)
http://expressbuzz.com/cities/chennai/customer-files-complaint-against-airtel/165478.html and
http://www.hindu.com/2010/04/15/stories/2010041559660300.htm
While we applaud Mr.Infant Dinesh for his bold initiative, my heart goes out to the rural folks AND other lesser mortals who otherwise won’t have any clue to the “gullible†marketing techniques of Private operators like Airtel. The sections in which the cases are registered by the Chennai Suburban Police shows the seriousness of the case, as I whistle-blowed couple of weeks ago, after hearing the language against Airtel, posted in various online forums by all of you.
Can we do together and make Airtel kneel-down and pay-up? Shall we have people volunteering from each state to file a police case and others following up with their complaints based on the Infant Dinesh model? Concentrate on VAS related frauds, they are huge, we found after a research. It’s against the LAW, charging without customer’ consent. Hence the police are taking it seriously and are looking at more evidence.
To start with Kindly email your complaint against Airtel to infantdinesh at gmail dot com infantdinesh@gmail.com or gatesandwindows at gmail dot com gatesandwindows@gmail.com with subject Airtel. Write in brief a) Your basic details-Account or phone no, b) Your complaint c)Response from Airtel d) Quantify the tangible losses e) What are the intangible losses – Like losing connection, time waste, mental torture etc.,, if possible quantify that as well.
People in Chennai please contact Mr.Infant Dinesh @ 98413 14812(Folks, he’s an advocate as well) or myself @ 98410 47174 RIGHT NOW. With you, together, we’ll be meeting the Police Commissioner next week as per plan for the next steps.
Please pass on this message to your near and dear as well so as they can share their experiences as well.
Look forward to everyone’s support.
Good day!
Warm Rgds
V.Ravichander
(Airtel Telemedia Services)
Dear Customer,
This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint.
Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolving the issue to your satisfaction.
Regards,
Vinay chugh
Airtel Customer Service Team
An email communication has been sent to Airtel Telemedia Services on April 30, 2010, 8:48 pm
Dear Customer,
Thank you for contacting Airtel.
With reference to the email dated.
We regret to inform you that we are unable to process your request as the query is not addressed in the mail and we are unable to track your trail mail.
Hence, we request you to forward the mail with the details to enable us to initiate further action.
For further assistance, mail us at 121@airtelindia.com
We thank you and value your association with Airtel.
Warm Regards
Praveena Ramaswamy
Customer Care
Bharti Airtel Limited