Matrix Cellular International Services Pvt. Ltd. - Appreciate the customer service
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Complaint by: Laxman Singh on December 6, 2016, 6:08 pm in Telecommunications

Appreciate the honesty and quick actions on behalf of matrix sim cards. I had bought their international sim card for US and after 4 days of using it perfectly, the phone started acting in a distorted way. I had to finally call the customer support team for an understanding of the issue. I was made to understand that the issue was with certain AT&T numbers from Matrix. I was asked to wait until day end for a response in terms how long would they take to resolve it. I actually did get an email at day end stating things would be resolved by next day noon. Honestly a few hours without the phone ringing sure did feel good. Having said that, my experience with matrix was good. Recommended!

Complainant's Goal: Informing People
Complaint Location: India

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Recent Comments
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Wed, 07 Dec 2016 - Business Reply from - Matrix Cellular (Matrix Cellular (International) Services Pvt. Ltd.)

Hi Laxman,

Thank you for sharing your feedback with us. Itís great to hear that our International SIM card was useful to you while you were travelling abroad. Having a good International SIM saves a lot on the international roaming expenses.

Regards,
Team Matrix