Complaint by
chahalsatinder on February 8, 2012, 7:18 am in Mobile and Cell Phones
My name is Satinder Singh I was using airtel postpaid numbers from many years. i was very much disappointed with your company behaviour toward my numbers.
my number 9872456717 is deactivated by aitel on 22nd jan 2012 because my credit limit exceeds and your executive said to deposit Rs 5100 for that.
i told them about all the things that happens which create this heavy bill. The fault was on his side.
Now i am going to explain all the things to you…..
i got a message from airtel that Gprs has been activated on your mobile. on the same day i call your helpline number and request them to deactivate it as i have not activated it. he said you are given 200mb free, you can use it. on the next day i use 120 approx data on my mobile by downloading application for my mobile, which also shows the amount of usage on that day.
next day i got message from airtel that your unbilled is Rs 3000, iwas surprised. i call your helpline and deactivate the gprs. on next day i got message that your bill is Rs 6000(approx). and outgoing was barred.
i call your 121 and said about the problem they said you have to wait for bill generate. on 22nd Dec 2012 aitel deactivate my incoming also. Thats really Bad. My bill generates on 24th dec 2012 and aitel cant wait for 2 day. i am using your numbers from many years and you do this with me. i missed my important call because of airtel nonsense.
on the other side, i got same message of gprs activated on my other postpaid number 9779461619. i call 121 and said to deactivate it. he said you are given 500 MB free. But beacuse of my early experience i deactivate it on the same time without using it.
Now My actual bill is generated which is Rs 4521, REALLY Unbelieveble for me. I am unbale to pay that because that’s against my principles.
Dear Satinder Singh,
This is to inform you that your concern listed on 08 Feb. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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An email communication has been sent to Airtel Punjab on February 8, 2012, 7:18 am
Dear Satinder Singh,
We would like to inform you that your concern listed 08 Feb. 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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