AIRCEL - Aircel is cheating its customers.

Complaint by Mir Mustafa Ali on December 18, 2010, 11:02 pm in Mobile Service Providers

Hi,
Aircel is cheating its customers.
I am an Aircel prepaid customer with mobile #919700042581. On 18/12/2010 when I checked my balance I got a pop up from Aircel informing that if I recharge by dialing *122*1400# from my mobile I will get unlimited internet for 3 days by paying 14 rupees from my balance. I recharged as informed assuming that Aircel will offer me services as promised, but after browsing for a couple of hours I realized that all my balance was deducted by Aircel. When I try to register a complaint the Aircel Agent informs me that the offer was revised as to a limit of 250 mb per recharge on 05/12/2010, but this was not informed to the customers and that I can't register my complaint for my balance refund. Aircel is still cheating the customers by reflecting wrong information even now in its messages when you check your balance by dialing *125# as if you recharge with 14 rupees by dialing *122*1400# you will get unlimited internet for 3 days on your mobile. If the terms and conditions were revised [COLOR="Red"]why is Aircel still cheating its innocent customers by reflecting misleading information on its response messages[/COLOR] and why was this not communicate to the customers.

Regards,

Mir Mustafa Ali


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Complainant's Goal: Refund my balance
Complainant's Target: AIRCEL
Complaint Location: IndiaHyderbad
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Sat, 18 Dec 2010  Message from iComplaints.in Helpdesk

An email communication has been sent to aircel on December 18, 2010, 11:02 pm

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